WELCOME TO eDTo FAQ
Here Is The Most Frequently Asked Questions.
We have answers…
Below you will find answers to the most common questions you may have on eDTo. If you still can not find the answer you are looking for, just Contact us!
eDTo is a handmade homeware company founded by Ed and To, a husband-and-wife team who share a passion for creating beautiful, fragrant candles & stones that are also sustainable, nature-inspired, and contemporary.
Our candles are made with all-natural ingredients, including soy wax, essential oils, and dried flowers. They are also free of harmful chemicals and toxins.
Our candles typically burn for 2-60 hours. The exact burn time will vary depending on the size of the candle and the wick.
We offer a variety of scents, including lavender, vanilla, citrus, and floral. We also offer a variety of seasonal scents, such as pumpkin spice and apple cider.
To care for your candles, please follow these tips:
Trim the wick to 1/4 inch before each use.
Burn your candle for at least 2 hours each time.
Let your candle cool completely before burning it again.
Do not burn your candle for more than 4 hours at a time.
If your candle gets knocked over, please extinguish it immediately. Do not attempt to relight the candle.
If your candle develops a pool of wax, please trim the wick and relight the candle. The pool of wax should disappear as the candle burns.
If your candle starts to smoke, please extinguish it immediately. Do not attempt to relight the candle.
If your candle doesn’t burn evenly, please trim the wick and relight the candle. The candle should start to burn evenly after a few minutes.
You can order our candles online at our website. We also offer wholesale and bulk discounts.
We ship our candles within 3-4 business days of receiving your order. We offer free shipping on orders over $35.
You can contact customer support by email at letstalk@ghaliahome.com or by whatsapp at +44 07521 22 67 68
As all of our pillar candles are custom made to order in the scent and color you want, we do not accept returns for this item, however if you have any problems please feel free to contact us, you can rest assured we will do our best to solve it.
We accept Visa, Mastercard, American Express, and Discover. We also accept PayPal.
Our candles are made in the United Kingdom.
Soy wax is a natural wax that is made from soybeans. Paraffin wax is a petroleum-based wax. Soy wax is a better choice for candles because it is non-toxic, renewable, and biodegradable.
Dried flowers are flowers that have been preserved by drying. They are often added to candles to add a touch of elegance and beauty.
Soy wax candles have a number of benefits, including:
They are non-toxic.
They are renewable.
They are biodegradable.
They burn cleaner than paraffin wax candles.
They have a longer burn time than paraffin wax candles.
Essential oils have a number of benefits, including:
They can help to improve mood.
They can help to reduce stress.
They can help to boost immunity.
They can help to improve sleep.
They can help to relieve pain.