Here Is The Most Frequently Asked Questions.

We have answers…

Below you will find answers to the most common questions you may have on eDTo. If you still can not find the answer you are looking for, just Contact us!

What is the meaning of eDTo ?2023-09-16T16:41:36+00:00

eDTo is a handmade homeware company founded by Ed and To, a husband-and-wife team who share a passion for creating beautiful, fragrant candles & stones that are also sustainable, nature-inspired, and contemporary.

What are your candles made of ?2023-06-26T15:13:06+00:00

Our candles are made with all-natural ingredients, including soy wax, essential oils, and dried flowers. They are also free of harmful chemicals and toxins.

How long do your candles burn ?2023-06-26T15:14:04+00:00

Our candles typically burn for 2-60 hours. The exact burn time will vary depending on the size of the candle and the wick.

What are the different scents that you offer ?2023-06-26T15:14:15+00:00

We offer a variety of scents, including lavender, vanilla, citrus, and floral. We also offer a variety of seasonal scents, such as pumpkin spice and apple cider.

How do I care for my candles ?2023-06-26T15:14:23+00:00

To care for your candles, please follow these tips:

Trim the wick to 1/4 inch before each use.
Burn your candle for at least 2 hours each time.
Let your candle cool completely before burning it again.
Do not burn your candle for more than 4 hours at a time.

What if my candle gets knocked over ?2023-06-26T15:14:31+00:00

If your candle gets knocked over, please extinguish it immediately. Do not attempt to relight the candle.

What if my candle develops a pool of wax ?2023-06-26T15:15:00+00:00

If your candle develops a pool of wax, please trim the wick and relight the candle. The pool of wax should disappear as the candle burns.

What if my candle starts to smoke ?2023-06-26T15:15:12+00:00

If your candle starts to smoke, please extinguish it immediately. Do not attempt to relight the candle.

What if my candle doesn’t burn evenly ?2023-06-26T15:15:20+00:00

If your candle doesn’t burn evenly, please trim the wick and relight the candle. The candle should start to burn evenly after a few minutes.

How do I order your candles ?2023-06-26T15:15:40+00:00

You can order our candles online at our website. We also offer wholesale and bulk discounts.

What is your shipping policy ?2023-06-26T15:15:49+00:00

We ship our candles within 3-4 business days of receiving your order. We offer free shipping on orders over $35.

How do I contact customer support ?2023-06-26T15:15:56+00:00

You can contact customer support by email at letstalk@ghaliahome.com or by whatsapp at +44 07521 22 67 68

What are your return and refund policies ?2023-06-26T15:16:04+00:00

As all of our pillar candles are custom made to order in the scent and color you want, we do not accept returns for this item, however if you have any problems please feel free to contact us, you can rest assured we will do our best to solve it.

What are your payment methods ?2023-06-26T15:18:55+00:00

We accept Visa, Mastercard, American Express, and Discover. We also accept PayPal.

Where are your candles made ?2023-06-26T15:19:04+00:00

Our candles are made in the United Kingdom.

What is the difference between soy wax and paraffin wax ?2023-06-26T15:19:27+00:00

Soy wax is a natural wax that is made from soybeans. Paraffin wax is a petroleum-based wax. Soy wax is a better choice for candles because it is non-toxic, renewable, and biodegradable.

What are essential oils ?2023-06-26T15:19:30+00:00
What are dried flowers ?2023-06-26T15:19:35+00:00

Dried flowers are flowers that have been preserved by drying. They are often added to candles to add a touch of elegance and beauty.

What are the benefits of using soy wax candles ?2023-06-26T15:19:40+00:00

Soy wax candles have a number of benefits, including:

They are non-toxic.
They are renewable.
They are biodegradable.
They burn cleaner than paraffin wax candles.
They have a longer burn time than paraffin wax candles.

What are the benefits of using essential oils in candles ?2023-06-26T15:19:41+00:00

Essential oils have a number of benefits, including:

They can help to improve mood.
They can help to reduce stress.
They can help to boost immunity.
They can help to improve sleep.
They can help to relieve pain.


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