Free standard shipping on orders over £35

Our aim is to post your items within 2-4 business days of your purchase and trust your patience as our candles and stones are hand-poured and hand made.

 

Evri Standard (2-4 business days after an order is prepared.)

-£2.99 large letter

-£4.44 small parcel up to 2kg

-£5.96 for parcels over 2kg.

Evri Next Day (1-2 business days after an order is prepared.)

-£3.68 large letter

-£5.28 small parcel up to 2kg.

-£6.96 for parcels over 2kg.

Journey of Purchasing

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Purchasing from us

1st Email

After purchasing, you will receive first confirmation email.

2nd Email

When your purchase is dispatched, we will send you another email which will include your order details, order number, delivery address and a tracking number for the delivery company.

Delivery of purchase

Last stage is that delivery of purchase in terms of your delivery selection to delivery address.

RETURN & EXCHANGE POLICY

Here at eDTo we do our best to make our customers happy. If for any reason you are not satisfied with your purchase, please get in touch and we will do our very best to solve any issues.

​ If you wish to return your purchase, please contact us at letstalk@edto.uk including your name, order number and the reason you wish to return. ​We have a 14 days return policy, which means you have 14 days from receiving your order to get it back to us. To be eligible for a refund, the returned item (s) must be in the same condition as it was received, unused, and in its original packaging with your order number and address. *When you return an item , we would recommend to ensure the product is safely packed and to  use a tracked  posting service. We will not be responsible for the loss or damage of the item that you returned. Postage labels that have been used to get the parcel to you are non – refundable , as this is a service provided by Royal Mail , DPD or Hermes, and they do not make refunds for used services. ​Damaged or defective items upon arrival of your order, please inspect your item(s) carefully and contact us if the item is defective or damaged. We will need proof of the damaged/ defective item(s) to evaluate the issue and  send a replacement.

Note: Please read every item’s description, some of them have unique features that are not considered a fault. ​

Exchanges: We do not accept exchanges at the moment, if you are not satisfied with your purchase,  you can return the item and make a new purchase for the desired item. ​

Refunds: Once your return is confirmed and we receive the item(s) back, and no damage has occurred, we will issue a refund on your original payment method minus the original shipping cost.​​

The following items can’t be returned or exchanged: There are some items that we don’t accept returns for, such as:  Sale items, Gift cards, Custom products ( such as sculptural candles which are only made to order in colour and fragrance of your choice and custom candles).